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What does the “Global Settings” tile do?
From the Admin Dashboard, click the System Settings tile. Then click the "Global Settings" t...
Why am I not receiving an email from the TIKS system?
You may need to check your junk or spam email folders if an email or email notification appears t...
A system user has not received or forgotten their login?
From the Admin Dashboard, click the System Settings tile. Then click the "System Users" tile...
How do I edit a system user?
From the Admin Dashboard, click the System Settings tile. Then click the "System Users" tile...
How do I delete a System User?
From the Admin Dashboard, click the System Settings tile. Then click the "System Users" tile...
How do I view the user permissions matrix?
From the Admin Dashboard, click the System Settings tile. Then click the System Users tile. ...
How do I bulk upload multiple admin users and/or hosts?
From the Admin Dashboard, click the System Settings tile. Then click the System Users tile. ...
How do I add a new system user?
From the Admin Dashboard, click the System Settings tile. Then click the System Users tile. ...
How do I de-activate or re-activate a policy?
Select the Policy tile in the admin dashboard. You will see the below page. To turn off (de...
Can I have a policy that is shown for all site visits but also one for a particular site (a global policy and a site specific policy)?
Yes, select the Policy tile in the admin dashboard. Go to “Policies for all sites”. Type t...
How do I add a policy to view and acknowledge but only for a certain site not all sites (a site specific policy)?
Select the Policy tile in the admin dashboard. Go to “Policies for [SiteName]”. Type the t...
How do I add a policy to the system for all users to view and acknowledge (a global policy)?
Select the Policy tile in the admin dashboard. Go to “Policies for all sites”. Type the ti...
What is the Policies feature?
If you select the “Policies” tile from the dashboard you can set up options to apply a policy...
How do I set or update the induction validity period?
Select the Site Locations tile from the home page (dashboard). Then go to the relevant site. ...
How do I enable the induction/s for a site?
To edit, select the Site Locations tile from the home page (dashboard). Then go to the relevan...
Can I have a corporate level induction that is applied to all sites and for all users?
Yes, speak with TIKS during the sales process so we can assess the complexity to set this up for ...
Can I have different induction content for each user type?
Yes, you can have different content for Visitors, Staff or Contractors. They can also be in diffe...
What induction file format options are there?
The induction formats can be the following. SCORM Note: You need to publish as LMS file, vers...
How do I add or edit an induction for a site?
Go to the Site Location. Select the "Inductions" button. You will then see the Inductions...
How do I add a screensaver to my kiosk?
By using the Screensaver function you have the option to display images/information when the kios...