2 Pages

• How do I get set up as an Administrator?
• I forgot my admin password, what do I do?

4 Pages

• What are the features of the Top Bar?
• What do the charts display on the dashboard home page?
• What do the different tiles on the dashboard do?
• What is the admin dashboard?

9 Pages

• What is the Signed In Report?
• How do I access the Signed In Report?
• What does Visit Induction mean?
• What does ID mean?
• What do the buttons in the Action column do?
• How do I find a specific entry in the Signed In Report?
• What is the Broadcast SMS feature?
• How do I send a Broadcast SMS?
• How does a user borrow and return equipment?

7 Pages

• How do I download reports of site access history?
• How do I filter a report for download?
• What filtering options are there for reporting?
• How do I apply my report filters?
• Why are there no results showing?
• How do I clear my filters?
• How do I close the filter options?

4 Pages

• What is the pre-register function?
• How do I pre-register a visitor?
• What does my pre-registered visitor receive?
• How do I bulk register a group of users?

5 Pages

• How do I view Site Location details?
• What are the Site Location configuration options?
• How do I edit a Site Location settings?
• What are the edit site location options?
• How do I add a screensaver to my kiosk?

6 Pages

• How do I add or edit an induction for a site?
• What induction file format options are there?
• Can I have different induction content for each user type?
• Can I have a corporate level induction that is applied to all sites and for all users?
• How do I enable the induction/s for a site?
• How do I set or update the induction validity period?

5 Pages

• What is the Policies feature?
• How do I add a policy to the system for all users to view and acknowledge (a global policy)?
• How do I add a policy to view and acknowledge but only for a certain site not all sites (a site specific policy)?
• Can I have a policy that is shown for all site visits but also one for a particular site (a global policy and a site specific policy)?
• How do I de-activate or re-activate a policy?

11 Pages

• How do I add a new system user?
• How do I bulk upload multiple admin users and/or hosts?
• How do I view the user permissions matrix?
• How do I delete a System User?
• How do I edit a system user?
• A system user has not received or forgotten their login?
• Why am I not receiving an email from the TIKS system?
• What does the “Global Settings” tile do?
• What is the “Activity Log” download?
• How do I edit my Profile?
• How do I manage my user Profile?

2 Pages

• How does a user sign in using a kiosk?
• How does a user sign out using the kiosk?

17 Pages

• When should I set up my Records requirements for Companies and Workers?
• How do you invite a new Contractor Company (when there is no Procore integration)?
• How to onboard Individual Workers (no Procore integration)?
• Do I have to invite companies when I have a Procore integration?
• How to onboard Individual Workers with Procore integration?
• How do I set up Records for contracting companies?
• What do the record type options do?
• When a Company record is activated does it apply to all companies?
• How do I set up records for Individual Workers?
• What do the options for Individual Worker Records mean?
• How does a company administrator log into the portal?
• How do I manage Company Records as a Company Admin?
• How do I invite Individual Workers as Company Admin?
• How do I manage an Individual Workers profile as Company Admin?
• How do I register and upload my records as an Individual Worker?
• A record doesn't apply to the work I do (company or individual worker)
• How long before a record expiry is a reminder email sent out to the company admin?

1 Page

• How do I download the App?